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Terms & Conditions

Membership Guidelines
At Pink Pilates, we prioritize creating a safe and supportive environment for all our members. Our Terms & Conditions are designed to ensure that every individual feels valued, respected, and secure within our studio. While our T&C set forth the guidelines for member conduct and studio usage, they primarily aim to foster a community built on trust, inclusivity, and mutual respect.
Empowering Your Journey
Our T&C outline the membership guidelines, including the code of conduct, payment procedures, and studio rules. We encourage every member to familiarize themselves with these guidelines to ensure a harmonious and fulfilling experience at Pink Pilates.
What to include in the T&C document
We believe that embracing your wellness journey is a personal and empowering experience. Our T&C reflect our commitment to supporting each member's individual path to strength, balance, and inner confidence. By upholding these terms, we aim to empower you to embrace your unique journey and celebrate your progress along the way.

Effective Date: 01.06.25
By using our website, booking services, or attending sessions at the Pink Pilates studio, you agree to the following terms and conditions. Please read them carefully.
1. Website Use
  • The content on our website is for general information and promotional purposes only.
  • All intellectual property, including logos, branding, images, and copy, belongs to Pink Pilates and must not be used or reproduced without permission.
  • We do our best to ensure information is accurate and up to date, but we cannot guarantee error-free content at all times.
2. Booking & Payments
  • All bookings must be made in advance via our website or official Pink Pilates app.
  • Payment is required at the time of booking unless otherwise stated.
  • Sessions are subject to availability. We reserve the right to cancel or reschedule if needed (e.g., due to instructor illness or low attendance).
  • Prices are subject to change. Any updates will be reflected on our website and app.
3. Cancellation & No-Show Policy
  • Group Classes: Cancellations must be made at least 12 hours in advance to avoid losing the session credit.
  • Private Sessions: Cancellations must be made at least 24 hours in advance.
  • Late cancellations or no-shows will result in the full session being charged or deducted from your package.
  • Members on unlimited plans may incur a fee for repeated no-shows.
4. Membership & Packages
  • Packages and memberships are non-transferable and non-refundable.
  • All class credits must be used within the specified expiry period.
  • Memberships auto-renew unless cancelled in advance of the next billing cycle.
  • Freeze or hold requests may be considered for medical or travel reasons with written notice.
5. Studio Etiquette
  • Please arrive at least 5–10 minutes early to prepare for class.
  • Late arrivals may not be admitted to ensure safety and flow.
  • Wear appropriate attire and bring grip socks if required.
  • Mobile phones should be silenced or switched off.
  • Respect other clients, instructors, and the studio environment at all times.
6. Health & Safety
  • By attending sessions, you confirm that you are physically able to participate in Pilates classes.
  • It is your responsibility to disclose any injuries, medical conditions, or pregnancy to the instructor prior to class.
  • Pink Pilates is not liable for any injury sustained during sessions due to undisclosed conditions or failure to follow instruction
7. Personal Belongings
  • Pink Pilates is not responsible for lost, stolen, or damaged items.
  • Please do not bring valuables to class.
8. Children & Guests
  • We absolutely love children, and they’re more than welcome at our child-friendly classes, such as Mummy & Munchkins Reformer Pilates and Baby Massage. However, to maintain a calm and focused environment, children cannot be brought to regular Pilates classes unless specifically stated.
  • Guests are not permitted to observe or wait in the studio during sessions unless pre-arranged.
9. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Clients will be notified of significant changes via email or our website.
10. Contact Us
If you have any questions regarding these terms, please contact us at: info@pinkpilates.co.uk
Pink Pilates, 4 Royal Crest Avenue, London, E16 2TQ
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