Returns & Exchanges
Effective Date: 01.07.25
Last Updated: 26.07.25
We want you to love everything you purchase from Pink Pilates. If something’s not quite right, we’re here to help.
1. Returns Eligibility
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We accept returns within 14 days of the delivery date for:
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Unused and unworn items
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Items in original packaging with tags attached
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Non-sale items
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Please note:
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For hygiene reasons, we cannot accept returns on opened self-care items (e.g., oils, candles), water bottles, or grip socks.
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Sale or discounted items are final and non-refundable unless faulty.
2. How to Return or Exchange
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To start a return, email us at info@pinkpilates.co.uk with:
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Your full name and order number
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The item(s) you’d like to return
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Reason for the return
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Once approved, we’ll provide return instructions. Return shipping costs are the responsibility of the customer unless the item is faulty.
3. Exchanges
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If you’d like to exchange an item for a different size or style, please contact us within the 14-day window. We’ll do our best to accommodate your request based on stock availability.
4. Refunds
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Once we’ve received and inspected your return, we’ll issue a refund to your original payment method within 5–7 business days. You’ll receive a confirmation email once processed.
5. Faulty or Incorrect Items
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If you receive a damaged, defective, or incorrect item, please email us within 7 days of receiving your order. We’ll offer a replacement, exchange, or full refund, and cover any return shipping costs.
6. In-Store Returns
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You can also return eligible items to our studio during business hours:
Pink Pilates, 4 Royal Crest Avenue, London, E16 2TQ
7. Questions
We’re happy to help with any return or exchange enquiries:
Or visit us in-studio at 4 Royal Crest Avenue, London, E16 2TQ