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Privacy Policy

Effective Date: 01.06.25
Last Updated: 26.07.25
Pink Pilates is committed to protecting your privacy. This policy outlines how we collect, use, store, and protect your personal information when you use our website, mobile app, or attend our studio.

1. Who We Are

Pink Pilates
4 Royal Crest Avenue,London, E16 2TQ
info@pinkpilates.co.uk
We are the data controller responsible for your personal data under this policy.

2. Information We Collect

We collect personal information to provide our services effectively. This may include but is not limited to:

  • Contact Information: Name, email address, phone number

  • Booking Details: Class reservations, attendance records

  • Payment Information: Billing address, payment method (processed securely by third-party providers)

  • Health Information: Medical conditions, injuries, pregnancy (only when provided voluntarily via health forms)

  • Technical Data: IP address, device type, browser, usage patterns (via cookies and analytics tools)

3. How we use Your Information

We use your data to:

  • Manage bookings and class attendance

  • Process payments and issue receipts

  • Communicate important studio updates or schedule changes

  • Recommend relevant classes or packages

  • Send marketing communications (with your consent)

  • Ensure your safety and the suitability of sessions (for health disclosures)

4. Legal Basis for Processing

We only process your data where we have a valid legal basis, such as:

  • Consent (e.g., marketing emails)

  • Contractual obligation (e.g., class bookings)

  • Legal obligation (e.g., health and safety compliance)

  • Legitimate interest (e.g., improving services)

5. Sharing Your Information

We only share your information when necessary and with trusted providers:

  • Booking & payment platforms (e.g., our scheduling software)

  • Email and SMS providers (for confirmations or reminders)

  • Legal or regulatory authorities if required

We never sell your data to third parties.

6. Data Storage & Security
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We use appropriate security measures to protect your data. This includes:

  • Secure servers

  • Encrypted payment systems

  • Access restrictions within our team

We retain personal data only as long as necessary for the purpose it was collected or as required by law.

7. Your Rights​
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Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct or update your information

  • Request deletion of your data

  • Withdraw consent at any time (e.g., unsubscribe from marketing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at info@pinkpilates.co.uk.

8. Cookies
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Our website uses cookies to improve functionality and analyze usage. You can manage cookie settings via your browser.

9. Third-Party Links
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Our site or app may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their policies.

10. Policy Updates
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We may update this policy occasionally. Any significant changes will be communicated via email or our website.

11. Contact Us
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For any questions or concerns regarding this policy or your data, please contact:
info@pinkpilates.co.uk
Pink Pilates, 4 Royal Crest Avenue, London, E16 2TQ

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