Refund Policy

3. Parties, Private Events & Workshops

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Booking and payment

A £200 deposit* secures your party date, time and studio, unless your written quotation states otherwise. The deposit forms part of your total booking price.

The remaining balance, final guest numbers and agreed add-ons must be confirmed at least seven days before your event. Bookings made within seven days of the event require full payment when booking.

 

Your booking confirmation will specify your package, guest numbers, minimum charge, booking duration and any additional items purchased.

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Cancellation by you

Please send cancellation requests to parties@pinkpilates.co.uk as soon as possible.

If you cancel, we may retain an amount from your payments to cover reasonable costs and losses directly resulting from the cancellation. These may include preparation already completed, personalised items, supplier commitments and loss of income where we cannot refill your booking.

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We will take reasonable steps to reduce these losses and account for costs saved or income received from a replacement booking. Any amount paid above our reasonable cancellation losses will be refunded. We will explain any deductions on request.

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The £200 deposit* is normally retained towards these losses, but it is not automatically forfeited where our losses are lower.

 

Changing your event date

Requests to move your booking should be made at least 14 days before the original event date. We may offer one date change, subject to availability and written confirmation.

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Payments already made will be credited towards the revised booking. Any price difference or unavoidable additional costs will be explained before you agree to the change.

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Requests made with less than 14 days’ notice will be considered individually. If we cannot agree a replacement date, the cancellation provisions above will apply.

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Guest numbers and minimum charges

Final guest numbers must be confirmed seven days before the event. Reductions before this deadline may change your quotation, but the package’s agreed minimum charge will still apply.

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Our large-group packages, including Pilates, Petals & Pancakes, normally have a minimum of nine paying guests unless an alternative minimum charge has been agreed in writing.

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Reductions after the final guest deadline or guest non-attendance do not automatically reduce the booking price.

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Additional guests are subject to studio capacity, availability and payment of the applicable charges before the event.

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Add-ons and personalised items

Optional extras are included only when listed in your booking confirmation. Website photographs may show decorations, food, glasses or other enhancements purchased separately by previous customers.

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If you cancel or remove an add-on, reasonable costs already incurred or committed may still be payable. This includes personalised signs or glasses, flowers, catering and decorations ordered specifically for your event. Any recoverable or avoided costs will be taken into account.

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Transferring your booking

You may request to transfer your booking to another organiser by contacting us in advance. Transfers require written confirmation, and the new organiser must accept the booking terms. The agreed package, date and minimum charge remain applicable.

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Late arrival and missed events

Your booking starts and finishes at the times stated in your confirmation. Late arrival may reduce the time available for activities, as we may have other bookings afterwards.

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Additional time must be agreed in advance and may carry an extra charge. If your group does not attend, the cancellation provisions above will apply.

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Cancellation or significant changes by Pink Pilates

If we need to cancel your event, we will offer an alternative date or a full refund of payments made to us for the cancelled booking.

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If we propose a significant change to your studio, time or package, we will contact you to discuss it. If the change is unacceptable to you, you may cancel and receive a refund for the affected booking.

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Concerns about your event

Please raise any concerns with your host during the event so we have an opportunity to put things right. You can also contact parties@pinkpilates.co.uk afterwards with your booking details and a description of the issue.

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We will review concerns individually and provide an appropriate resolution where an agreed service was not delivered. This policy does not limit your statutory consumer rights.

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Refund processing

Refunds will be returned to the original payment method. Once a refund is approved, please allow 5–7 business days for it to appear, depending on your payment provider.

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Which terms apply​

These terms apply to new bookings made after their publication. Existing bookings remain subject to the terms agreed when they were made. Any specific variations must be confirmed in writing before payment.

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*Deposit figures may differ